We're always happy to hear from you
FAQs
What services we offer?
- We offer a wide range of services, including vessel chartering, ship brokering, and freight forwarding. We also provide vessel tracking and voyage planning tools, cargo management and other ancillary services.
How do you track the vessels?
- We use state-of-the-art technology, such as GPS tracking and AIS, to provide real-time visibility of our vessels' locations and movements. This information is available to our customers in near real-time through our web-based portal.
How do you ensure the safety of my cargo?
- Safety is our top priority. All our vessels are maintained to the highest safety standards and we have strict safety protocols in place. Our team of experienced professionals are also trained to handle and transport cargo safely and efficiently.
What is the process of freight forwarding?
- Freight forwarding is the process of arranging for the transportation of cargo from one place to another. This includes everything from arranging for the pickup and delivery of cargo to arranging for customs clearance and other necessary documentation.
Can you handle hazardous cargo?
- Yes, we have experience in handling hazardous cargo and we have the necessary procedures and protocols in place to ensure that it is transported safely and in compliance with all relevant regulations.
How can I know the location of my cargo?
- You can track the location of your cargo in real-time through our web-based portal, which provides detailed information about the vessel's location, voyage plan, and estimated time of arrival.
What are your working hours?
- Our customer service team is available 24/7 to answer any questions or concerns you may have.
How can I apply for a job with your company?
- You can visit our careers page on our website for information on current job openings and instructions on how to apply.
Do you have a minimum order size?
- No, we do not have a minimum order size. We are able to handle cargo of all sizes and quantities.
Can I charter a vessel for a specific voyage?
- Yes, we offer vessel chartering services for specific voyages. Please contact us for more information and to discuss your specific requirements.